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Payment by Credit Card

Credit Card Authorization

At the time your order is placed, we will attempt to authorize your credit card with your financial institution. If your financial institution indicates that they are unable to authorize your credit card, then you will be emailed a credit card authorization failure notification. Please note that your order will not have been successfully processed if a credit card authorization failure occurs.

What do I do if my credit card fails authorization?

If you were still interested in completing your purchase with us, we would recommend that you check your online account settings to verify that the billing information saved is accurate. Common errors such as selecting an incorrect expiration date for a credit card or incorrectly entering a digit in a credit card number can result in a credit card authorization failure. If all of your billing information looks correct, please contact your financial institution for resolution.

Calculating Tax

Return & Exchange Policy Procedures

Rules of the Game

We will accept a return within 30 days of receipt. If the return and/or exchange is due to an internal error including defective merchandise, or a wrong item sent out, Kill The 8 will incur all shipping costs. If the return and/or exchange is due to an item that does not fit, or you are not satisfied with the product you ordered and would like to exchange it for a different size and/or style, you will be responsible for any shipping costs incurred to ship it back to us. YOU WILL ALSO BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING COSTS ASSOCIATED WITH SHIPPING THE ITEM(S) BACK TO YOU. After 30 days of purchase, we will only accept returns on damaged or defective merchandise.

How to Return an Item

Please follow these steps so we can process your return efficiently and effectively

  1. Read over the "Rules of the Game" to be sure you qualify for a return.
  2. When returning an item, please email us at sales@killthe8.com to receive a return form
  3. Once you have received it, fill out all fields on the form, and print it out. Your order number and item description can be found on your sales receipt
  4. Pack item(s) securely and ship the order back to us, including the return form. If you have to fill out customs forms, indicate the package value as $5.
  5. All returns/exchanges will be subject to a $3.00 re-stocking fee.
  6. We cannot return or exchange undergarments. This includes Bikini Tops.
  7. All DVD and CD sales are final.
  8. Any and all refunds/order cancellations will be subject to a $3.00 payment processing fee.

If the return is a result of a Kill The 8 error, shipping costs will be refunded to you by Kill The 8. Otherwise shipping costs will NOT be refunded.

Send To:

RETURNS
c/o KILL THE 8 Merchandise Company
388 Carlaw Avenue, Suite W5
Toronto, Ontario. M4M 2T4 Canada
Tel: 416 531 6647 Fax 416 531 7949
2039276 Ontario Inc., d.b.a. “Kill the 8”

How to Exchange an Item:

If you would like to exchange your item for a different size, please follow the steps below:

  1. Read over the "Rules of the Game" to be sure you qualify for a exchange
  2. When exchanging an item, please email us at sales@killthe8.com. We will then provide you with an exchange form and possible additional shipping costs.
  3. Once you have received the form, fill out all fields, and print it out. Your order number and item description can be found on your sales receipt.
  4. Pack item(s) securely and ship the order back to us, including the return form. If you have to fill out customs forms, indicate the package value as $5.
  5. We cannot return or exchange undergarments. This includes Bikini Tops.

You are responsible for any shipping costs incurred to ship your exchange back to us, and also for the shipping cost to send the new item to you.

Send To:

EXCHANGES
c/o KILL THE 8 Merchandise Company
388 Carlaw Avenue, Suite W5
Toronto, Ontario. M4M 2T4 Canada
Tel: 416 531 6647 Fax 416 531 7949
2039276 Ontario Inc., d.b.a. “Kill the 8”

Privacy Policy

Privacy Policy:

At Kill the 8 merch co. protection of your personal information is a top priority. Kill the 8's Policy regarding the collection, use and disclosure, if any, of personal information can be broken down into the 10 principles covered in Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").

1. Accountability

2. Identifying Purposes

3. Consent

4. Limiting Collection

5. Limiting Use, Disclosure, and Retention

6. Accuracy

7. Safeguards

8. Openness

9. Individual Access

Kill the 8 will inform individuals who make enquiries or lodge complaints about its enquiry or complaint procedures, as applicable. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending our policies and practices. Of course, this Policy is subject to PIPEDA and/or any other applicable privacy laws and Kill the 8's right to change it at any time.

When ordering items from Kill The 8 Merch Co, you are consenting to Kill the 8's Conditions of Sale Policies, which are subject to change at any time.

Shipping & Sales Policy

Conditions of Sale:

Shipping Policy:

Questions still not answered? Click here to email Kill The 8